The questions we get most.

Most commissioners go from signup to a published schedule in 30–60 minutes. The signup form creates your facility on a free trial, you add leagues and teams, you generate a schedule — done. The public site goes live immediately at yourleague.mylineup.io.

No. The 30-day free trial is no-card. You only enter billing details if you decide to upgrade.

Yes — for now, paste them in or email us a CSV and we'll do the bulk import. A self-serve CSV importer is on the roadmap.

Softball / baseball, hockey, soccer, pickleball, and youth multi-sport are fully supported today. Basketball, volleyball, dodgeball, kickball, and similar team sports work too — anything with teams, games, and standings. See the Leagues page.

Yes. Every league on the Growth or Facility plan can use its own domain (like yourleague.ca) instead of the default yourleague.mylineup.io. Drop the domain in your settings and email us — we'll walk through the setup with you and handle the security certificate automatically. No IT call needed.

Yes, but old URLs won't redirect, so it's best to pick something stable up front. Email support if you need to change it.

Yes. Set your primary brand color in Settings — every accent on the public site picks it up.

Three roles: Commissioner (you, plus anyone you trust with billing), League admin (assistants who shouldn't touch billing or invites), and Submitter (captains and scorekeepers who just report scores for you to approve).

From your admin sidebar, open People, fill in their email and name, pick Commissioner from the role dropdown, and hit Send invite. They get an email with a one-click link to set their own password.

Players don't need accounts to view standings, schedule, etc. — the public site is open to anyone. Captains and scorekeepers can be given a Submitter account so they can report scores from their phone.

You'll see a countdown across the admin starting 7 days out. If the trial ends and you haven't picked a plan, your public site stays up so your players still see standings and the schedule, and the admin asks you to subscribe before you can make changes. You can subscribe any time — none of your data goes anywhere.

Yes — you can change or cancel any time from Settings. Plan changes are prorated automatically; you don't pay for what you don't use.

Annual billing isn't self-serve yet, but reach out if you want it — happy to set it up manually.

Yes. Every league has its own walled-off space inside Lineup — other leagues on the platform can't see anything in yours, and we never mix your data with anyone else's. Stored on enterprise-grade infrastructure with daily backups.

Yes — email support and we'll send you a CSV export of all your facility's data. Self-serve export is on the roadmap.

Your public site stays up for 30 days as a read-only archive, then it's removed. We hold the data for 90 days in case you want to resubscribe. After that it's permanently deleted.

Email support@mylineup.io — we usually respond within a business day. Growth + Facility plans get priority support; Facility plan includes a direct phone line.

Email support@mylineup.io with as much detail as you can — what you clicked, what happened, what you expected. Screenshots help.

Yes, please. Email hello@mylineup.io with the use case. We read every one.